Most organizations try to arrange instructor-led training sessions for their
external partners on a regular basis, this approach often falters on many
levels. Instructor-led trainings can be arranged sporadically, as per the
availability of trainers, learners as well as required resources like
classrooms and other equipment. This leads to large gap in the skill as well as
knowledge competency among the external partners.
The trainings do not
have a uniform efficacy as most organizations employ external trainers to do
the job. With varying expertise, the efficacy of the trainer led session also
varies. Moreover, there is no real measure of training efficacy to understand
how much the learners have understood and the areas which need special
attention. The learning content itself is also not updated reducing the
relevance of training. Together, all these factors result in a high attrition
rate and low morale among the external partners – a cause for concern for the
organization.
Here
is how an external learning management system can create increased sales and
show better results through continuous training:
- Whether to deliver sales presentations or create as well as submit reports, the external partners are adept at using hand-held tablets. The extended learning solution has to be accessible to them on their hand-held tablets. Being multi-device compatible, the extended LMS can be customized and made available to the learners for all their learning needs.
- The extended learning program should start with an initial online test and gap analysis, where the competency of the learner was gauged. Accordingly, a learning plan can be created as per the profile of the learner with suitable courses assigned for online learning as well as classroom sessions. The learners can view allocated courses available to him or her as per the learners’ role in the organization. Thus learning is customized as per individual need. This helps learner gain relevant knowledge, something that can be used instantly on the course of work.
- The cycle of continuous learning should be suitably strengthened by periodic assessments - both online as well as offline. This provides a suitable push for learning and encouraged learners to aspire for better scores and come up as winners. In addition, certificates can also be issued for chosen courses. This provides a sense of achievement for the learners. The certificates can be made time-sensitive to assure that there is perceivable knowledge retention and learners have the opportunity to refresh as well as revise from time to time.
- The extended LMS should be able to track a variety of data and create logical as well as relevant reports that can provide a lot of pertinent information on the effectiveness of the training initiative. The reports should churn out as per the requirement of the administrator – as per chosen criteria of department, region, area, job title, dealers and so on.
With extended LMS, the external workforce is able to learn better techniques and skills, increase work satisfaction and provided better sales figures as well.
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